Communicating

Our staff receive regular supervision and guidance, helping them communicate effectively with young people, colleagues and the professionals involved in their support.

Recording, engaging & communicating

We build positive relationships by listening to young people, understanding how they prefer to communicate and involving them in decisions about their support. We recognise that trust and engagement develop at different paces.

Staff record relevant information and share updates with the professionals involved in each young person’s support. This helps us review individual support plans together, respond to changing needs and work towards the young person’s goals.